Travel Nurses are busy saving the world. What if we empower Travel Nurses by making it easy to find their next job through Job Alerts and Notifications?
Never Miss a Job Again
Once Upon a Time...
(an Intro)
Travel Nurses are always looking for their next Contract or Per Diem role and use an app from their Healthcare Recruiter. They are busy saving lives and don’t have the time and energy to consistently refresh the job listings.
Enter Job Alerts and Notifications. They are customizable to the Travel Nurse’s preferences and will alert the nurses when new listings are posted. They are taken to a list specifically filtered to only their saved search. An experience curated just for them - nurses deserve it!
User Interviews with 3 Travel Nurses and Travel Nurse Forums
Nurses engage with several recruiting agencies, yet locating job postings in specific areas proves challenging due to their scarcity
When contracts close so quickly, it’s difficult to find new roles
Causes stress towards the end of their contract
Nurses like short term contracts and control over their schedules
3/3 Nurses stated Pay, location and facility is a priority -> the most important factor for their search
Frustrated with a prolonged hiring process and when there’s delays with recruiters
Carrie, the Contract Nurse
Penny, the Per Diem Nurse
Introduction
Age: 28
Location: Depends on Contract
Experience: 6 Years
Introduction
Age: 36
Location: Sunrise, Florida
Experience: 12 Years
Core Goal
Finding a high paying contract
Favorable hospital facility/floor unit
Location they’d be okay living at for few months
Frustrations & Challenges
Horrible working conditions
Finding the right role that fits her preferences
Having to do her own research and taking time to find her next role
Carrie has been a nurse for few years and experience as a floor nurse! She goes from contract to contract but the positions she looks for needs to be worth her stress, time and effort.
Core Goal
Finding shifts that fits her family schedule
Picking up shifts at hospitals/floors/teams she’s familiar with
Frustrations & Challenges
Quickly orienting herself each time she’s in a new environment (in a short time frame)
Not being able to find shifts at hospitals/floors/teams she prefers
Penny, an experienced nurse, knows what hospital environment she thrives in. As a mom of 2, she needs control over her schedule and avoids stress by sticking to a hospital she trusts.
💡 For your information:
Contract Nurses: Extended period of time at a hospital floor/unit (ie. 5 month contract)
Per Diem Nurses: Picks up one-off shifts; can be for different hospital floors/units
Let’s Meet Our Travel Nurses!
Who are Travel Nurses?
My Role
Lead UX Designer
Product
B2C, Mobile App
Timeline
Spring 2023
Tools
Figma, Google Suite
They have challenges?
Carrie and Penny’s main challenge is
taking time to finding the right role (they’re already busy either settling into their new facilities, quickly orienting themselves, managing their personal lives, etc)
finding a role that fits their requirements (pay, location, hospital, length, shift time)
How can we help?
With Carrie and Penny in Mind, here’s the solution!
quick access to alerts and easy to navigate (to save time)
alerts and notifications that let them know ASAP when their perfect role is in stock
ability to set preference and customize
How might we help Carrie and Penny find their next contract or per diem shift that fits their requirement without adding additional stress and time?
Solution 1: Quick Access and Easy to Navigate
Splitting Job Alerts and Notifications with Multiple Entry Points to Job Alerts = Allowing Quick Access
Notifications: Dashboard
Notifications is moved to the Dashboard/Home screen &
Notification Icon is a Bell
New Job Alert will be one type of notification Nurses will receive
Job Search Alerts can be turned off all at once from the Notifications Settings
Job Search Alerts now live in ‘Find Jobs’. Icon is changed to a briefcase
Job Alerts: Find Jobs
Once icon is selected, given list of active and inactive alerts
Once Alert is selected, taken to a list of jobs based on the alert
Solution 2: Adding New Job Alerts
Nurses will ‘Create Alert’ -> taken to this screen with types of filters to set
Banner/Toast will appear
Create Alert from Job Search Alert List
This Alert is also added to the list
Create New Alert from Filter List
When a nurse wants to filter their list, they have the option to create a job alert with the same settings
After toggling, nurses have ability to set the Alert Name and Frequency
Nurses can set their own Alert name
Nurses can customize how often they are notified
Old Flow
What was previously available for Carrie and Penny
Job Alerts lived on the Account Page - Difficult to Find
Notifications and Job Alerts were on the same screen = Redundant
Job Alerts and Notifications Icons = Too Similar/Confusing
Turn on all or none of the job alerts = Restricts which alerts are active, nurses might get alerts they don’t need but may want to save
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Solution 3: Customize and Activate/InactivateJob Alerts
Filter Not Providing Results? Nurse Can Directly Edit Alert
Large Filter Options Including Activate/Inactivate Toggle
Toggle to Activate/Inactive Search Alert
Results and Impact
After the research, multiple iterations and designs...
Healthcare Recruiting Client loved the changes, approved and gave the green light
Final Prototype went into development and shipped April 2023 for all nurses under the recruiting agency to use on their mobile app
Design System:
Ant Design
Our team used Ant Design for our design system and components
"Congrats, you made it!
Hope you're taking it easy like this cat, Tofu! You're doing PURRFECT~"